Dynamics 365 Customer Service
Grow Customer Satisfaction and Build Loyalty for Life
Use Microsoft Dynamics 365 Customer Service to see the full customer story and resolve issues faster. Give your team a unified view, so they can deliver personalized service and proactive support.
Key Challenges Dynamics 365 Customer Service Solves
Empower your customer service agents and build true customer loyalty. Disconnected systems Lack of customer context Legacy resolution times Poor internal collaboration Always putting out fires Outgrowing manual processes
Features Designed for Improved Customer Satisfaction
Case Management
By combining customer service inquiries into a single platform, your customer service teams gain a unified view of every customer interaction, ensuring no detail is ever lost.
Customer Interactions
If you want to truly understand the customer journey, you must unify every piece of customer data into a single profile, allowing your teams to listen to the customer voice.
Productivity Tools
An AI-enhanced workplace ensures recommendations during live customer interactions. Agent productivity tools help you resolve customer issues accurately.
Self-Service Portal
Defuse common customer issues before they become support tickets and gather valuable customer feedback through a searchable knowledge management base.
Analytics Tools
Move from creative support to proactive strategy with customer data. Understand your clients better, analyze their feedback, and elevate customer engagement.
Quality Management
Uphold your brand promise and guarantee consistent service quality by systematically enforcing service level agreements and customer entitlements.
See What You Can Achieve with Dynamics 365 Customer Service
Join the list of businesses using a unified platform to transform their customer experience and empower teams with a centralized knowledge base.
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- 40%
Low Call Handling Time
Agents resolve issues faster with a unified view, slashing average handle time.
- 20%
Improved FCR
Case routing and a centralized knowledge base empower agents with the right context.
- 15%
Less Misrouted Calls
Automatically direct cases to qualified agents, ensuring customers get to the right expert.
- 468
Hours Saved per Agent
Automate manual tasks within a single platform and reclaim hundreds of hours per agent.
Specialized and Advanced Integrations for Dynamics 365 Customer Service
ERP Systems
This integration synchronizes your service and operational data. It's especially critical for resolving financial or shipping-related issues instantly.
- Personalized responses
- Smooth service operations
- Real-time insights
- Unified view
Marketing Automation
Build lasting customer relationships with tailored outreach and lead scoring. This integration is necessary for alignment between marketing and service.
- Personalized interactions
- Advanced analytics
- Consistent messaging
- Earn customers for life
eCommerce Platforms
Connect your online storefront to your service hub and provide seamless support for online shoppers, blending the sales and service experience.
- Omnichannel capabilities
- Personalized responses
- Proactive support
- All-in-one platform
IoT Platforms
To move from reactive to predictive service and prevent problems before they arise, we recommend IoT platform integration.
- Earn customers’ trust
- Automate repetitive tasks
- Detect potential failures
- Get actionable insights
Document Management
Increase agent performance and give them immediate access to the documentation they need to verify entitlements and guide resolutions.
- Instant access to manuals
- Empower community portals
- Automate repetitive tasks
- Deliver consistent information
Field Service Management
This integration is necessary to provide a unified service journey from the first call to the technician's visit, ensuring the field team is fully prepared.
- Full case management
- Microsoft Teams integration
- Immediate customer history
- Transparent scheduling
Dynamics 365 Customer Service Use Cases
Explore how industry-leading teams use Dynamics 365 Customer Service to solve their unique challenges.
B2B Customer Service
- Centralized account profiles
- Integrated ERP data
- Field service coordination
- Expert knowledge base
B2C Support
- Automated case management
- Omnichannel conversation hub
- Self-service FAQ portals
- Instant customer surveys
E-Commerce Care
- Shopper 360° view
- Intelligent case routing
- AI-powered chatbots
- Integrated customer portal
Healthcare Admin
- Personalized interactions
- Automated post-visit surveys
- Triage and FAQ chatbots
- Secure channels
Insurance Claims
- Self-service claim registration
- Rule-based assignment
- Detailed case documentation
- Streamlined approvals
Call Center
- Citizen self-service portal
- End-to-end case automation
- Proactive citizen feedback
- Transparent status tracking
See How Dynamics 365 Can Help Your Customer Service Team
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Success Stories
Who we are
Glorium Technologies is a full-cycle app & software development company which covers specific client business needs and manage them with the help of the best possible technology solutions. Since 2010, we have been inventing digital breakthroughs, helping startups and businesses come out on top in their markets.
Why choose us
- Products delivered:
- 150+
- Years on the market:
- 14
- Client satisfaction rate:
- 99%
- Awards & certifications:
- 60+
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