Niko Health

The single technology platform for HME/DME providers with a friendly customer attitude.

Client Background

BBMK Technologies design innovative software solution – NikoHealth – to help healthcare organizations provide better patient care and improve operational efficiencies.

Challenge

The idea was to cover intake, billing, inventory control, documentation, and delivery management within one platform to be used both from the web and mobile.

Goal 1: Build an in-app billing platform

  • Challenge:

To create a user-friendly and customizable automatic billing platform that collects and processes separate payments from customers, insurance companies, and patients.

  • Solution:

To create a user-friendly and customizable automatic billing platform that collects and processes separate payments from customers, insurance companies, and patients.

Goal 2: Build an in-app inventory management system

  • Challenge:

To create a user-friendly and customizable automatic billing platform that collects and processes separate payments from customers, insurance companies, and patients.

  • Solution:

For efficient order fulfillment, we joined multiple dropship providers and enabled reporting. For versatility, inventory processes may be managed from working place via apps or through a scanner at the warehouse.

Goal 3: Build a scheduling system for performing in-house delivery

  • Challenge:

To implement scheduling algorithms for handling multiple appointments for various types of users.

  • Solution:

Customers see available time slots and book dates in customizable calendars that are integrated with Google maps for routing and driving time calculation along with a dashboard for drivers.

Goal 4: Build an in-app patient data processing

  • Challenge:

To support different data formats allowing its validation and filtering.

  • Solution:

The system imports various types of patients’ data allowing structuring geolocation, billing, inventory information, and checks data through external sources via the custom validation engine.

Goal 5: Implement an order processing system including resupply function.

  • Challenge:

To support different ordering scenarios, including reordering and fulfillment.

  • Solution:

We set up a universal ordering process to fit different retail flows, integrating with third-party providers for the reordering.

Goal 6: Implement a help-desk system.

  • Challenge:

Simplify and automate interaction with customers through the application.

  • Solution:

We implemented a functionality to search directly for the application, tickets creation, chat with a support team through third-party integration.

Results

We built a complete all-in-one solution for HME/DME providers and patients. Being over 3 years in production, NikoHealth helps businesses go paperless, improve operational efficiencies, and provide better patient care. With enabled real-time synchronization, it’s suitable both for web and mobile, making patients’ lives more predictable by giving them deliverables in a flexible and fully-automated way. Moreover, the user-friendly interface appeals to both sides – delivery managers and customers.
Glorium keeps growing the application providing tech support and updates.

TECH STACK:

  • MOBILE:
    Xamarin
  •  
  • FRONT-END:
    Angular

  • BACK-END:
    .Net Core
  •  
  • DB:
    PostgreSQL

    MS SQL

  • CLOUD:
    AWS
  •  
  • QA AUTOMATION:
    C#
    Selenium

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