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Client Background
Getplume is a telemedicine project that provides gender-affirming care from home. It is the largest healthcare provider to the trans and nonbinary community in the US.
The product is represented as a combination of white-label solutions and automated integrations between them to establish comprehensive clinical workflows.
The project is represented by the following white labels:
Healthie – Patient Portal
Elation – EHR platform
Apero – the platform for insurance eligibility checks
Freshdesk – the ticketing system that is used by the Care Team to support patients
Freshchat – the messaging platform integrated into Healthie that allows patients to communicate with the Care Team on the Patient Portal
![solution](https://b2461891.smushcdn.com/2461891/wp-content/uploads/2023/10/solution-1.png?lossy=1&strip=1&webp=1)
Solution
The Glorium team is represented by the following roles:
Product Management – responsible for the Billing projects and enabling sound accounting practices through the development of Plume DTC billing system. Also, this team is responsible for the Patient Portal configurations.
QA Team – supports Plume engineering teams by ensuring the quality of developed automations
Data Team – helps Plume with transforming available data into valuable dashboards that consist of important business metrics
Business Value
The facilitated data-driven decisions, aligning operations closely with organizational goals.
Seamless integration and automation reduced manual intervention, significantly speeding up clinical workflows.
The streamlined processes enhanced patient engagement and satisfaction.
Tech Stack:
AWS
Python
![BigQuery](https://b2461891.smushcdn.com/2461891/wp-content/uploads/2023/10/BigQuery.png?lossy=1&strip=1&webp=1)
BigQuery
![Looker](https://b2461891.smushcdn.com/2461891/wp-content/uploads/2023/10/Looker.png?lossy=1&strip=1&webp=1)
Looker