Dynamics 365 Customer Service

Grow Customer Satisfaction and Build Loyalty for Life
Isolation Mode
Use Microsoft Dynamics 365 Customer Service to see the full customer story and resolve issues faster. Give your team a unified view, so they can deliver personalized service and proactive support.
Reach Out Today
No upfront commitment
clutch
microsoft
Isolation Mode

Key Challenges Dynamics 365 Customer Service Solves

Empower your customer service agents and build true customer loyalty.
Key Challenges Dynamics 365 Customer Service Solves

Features Designed for Improved Customer Satisfaction

Briefcase
Case Management
By combining customer service inquiries into a single platform, your customer service teams gain a unified view of every customer interaction, ensuring no detail is ever lost.
Idea Square
Customer Interactions
If you want to truly understand the customer journey, you must unify every piece of customer data into a single profile, allowing your teams to listen to the customer voice.
AI Desktop
Productivity Tools
An AI-enhanced workplace ensures recommendations during live customer interactions. Agent productivity tools help you resolve customer issues accurately.
Interactive learning platforms
Self-Service Portal
Defuse common customer issues before they become support tickets and gather valuable customer feedback through a searchable knowledge management base.
Screen data
Analytics Tools
Move from creative support to proactive strategy with customer data. Understand your clients better, analyze their feedback, and elevate customer engagement.
Optimization
Quality Management
Uphold your brand promise and guarantee consistent service quality by systematically enforcing service level agreements and customer entitlements.

See What You Can Achieve with Dynamics 365 Customer Service

Join the list of businesses using a unified platform to transform their customer experience and empower teams with a centralized knowledge base.
Get Started Now
Have a question?
Talk to Us
Time ok
40%
Low Call Handling Time
Agents resolve issues faster with a unified view, slashing average handle time.
Growth
20%
Improved FCR
Case routing and a centralized knowledge base empower agents with the right context.
Phone
15%
Less Misrouted Calls
Automatically direct cases to qualified agents, ensuring customers get to the right expert.
Clock
468
Hours Saved per Agent
Automate manual tasks within a single platform and reclaim hundreds of hours per agent.

Specialized and Advanced Integrations for Dynamics 365 Customer Service

ERP 6
ERP 3
ERP Systems
horn g
Horn
Marketing Automation
Shopping Bag g
Shopping Bag
eCommerce Platforms
ERP 5
ERP 4
IoT Platforms
Document
Document
Document Management
Network management 3
Network management 2
Field Service Management
ERP Systems
This integration synchronizes your service and operational data. It's especially critical for resolving financial or shipping-related issues instantly.
  • Personalized responses
  • Smooth service operations
  • Real-time insights
  • Unified view
Patient Management
Marketing Automation
Build lasting customer relationships with tailored outreach and lead scoring. This integration is necessary for alignment between marketing and service.
  • Personalized interactions
  • Advanced analytics
  • Consistent messaging
  • Earn customers for life
Marketing Automation
eCommerce Platforms
Connect your online storefront to your service hub and provide seamless support for online shoppers, blending the sales and service experience.
  • Omnichannel capabilities
  • Personalized responses
  • Proactive support
  • All-in-one platform
eCommerce Platforms
IoT Platforms
To move from reactive to predictive service and prevent problems before they arise, we recommend IoT platform integration.
  • Earn customers’ trust
  • Automate repetitive tasks
  • Detect potential failures
  • Get actionable insights
IoT Platforms
Document Management
Increase agent performance and give them immediate access to the documentation they need to verify entitlements and guide resolutions.
  • Instant access to manuals
  • Empower community portals
  • Automate repetitive tasks
  • Deliver consistent information
Document Management Software
Field Service Management
This integration is necessary to provide a unified service journey from the first call to the technician's visit, ensuring the field team is fully prepared.
  • Full case management
  • Microsoft Teams integration
  • Immediate customer history
  • Transparent scheduling
Field Service

Dynamics 365 Customer Service Use Cases

Explore how industry-leading teams use Dynamics 365 Customer Service to solve their unique challenges.
Team
B2B Customer Service
  • Centralized account profiles
  • Integrated ERP data
  • Field service coordination
  • Expert knowledge base
communication portal
B2C Support
  • Automated case management
  • Omnichannel conversation hub
  • Self-service FAQ portals
  • Instant customer surveys
Shopping Bag Screen
E-Commerce Care
  • Shopper 360° view
  • Intelligent case routing
  • AI-powered chatbots
  • Integrated customer portal
Heart Cross Hexahon
Healthcare Admin
  • Personalized interactions
  • Automated post-visit surveys
  • Triage and FAQ chatbots
  • Secure channels
Document
Insurance Claims
  • Self-service claim registration
  • Rule-based assignment
  • Detailed case documentation
  • Streamlined approvals
Phone
Call Center
  • Citizen self-service portal
  • End-to-end case automation
  • Proactive citizen feedback
  • Transparent status tracking

See How Dynamics 365 Can Help Your Customer Service Team

Book a short call with our experts. We'll answer your questions and help you get started.
Book Your Intro Call

What our clients say about us

left
right
star
Their punctuality and delivery capabilities were exactly as advertised.
More about the case study Read full review
Yayoi Sakaki
Yayoi Sakaki,
CEO, Project Ipsilon B.V.
star
Excellent experience from both professional expertise and customer experience perspectives.
More about the case study Read full review
Dr. Ingrid Vasiliu Feltes
Ingrid Vasiliu Feltes,
CEO at Softhread
star
They’re truly exceptional.
More about the case study Read full review
Turtle Health
Joshua Haselkorn,
Co-Founder, Turtle Health

Our clients journeys

Case studies
left
right
TurtleHealth
greetly 1
softhread 1
Exponential Health
bodyo
biomodex
doxy
agfa
vitalware
medlab 1
dextro
speechagain 1
itrsoft
pacs
project ipsilon 2
astartemedical
forwardadvantage
sleepcycle
CAE
Thought Technology
ophardt
Teledentistry Solution
cae orion
dme hme

Who we are

About us

Glorium Technologies is a full-cycle app & software development company which covers specific client business needs and manage them with the help of the best possible technology solutions.

Since 2010, we have been inventing digital breakthroughs, helping startups and businesses come out on top in their markets.

people

Why choose us

Products delivered:
150+
Years on the market:
14
Client satisfaction rate:
99%
Awards & certifications:
60+

Awards & recognitions

More achievements
Outsourcing
real leaders
Clutch2024
behemot 2023
excellence award

Inc. 5000

2020
2021
2022
2023

Named among the Inc.5000 (2020, 2021, 2022, 2023) & Regionals (2021, 2022, 2024) fastest-growing private companies in America

Certifications

ISO 9001
ISO 13485
ISO 27001
aws
aws
microsoft
Fastcompany
Forbes
Inc
entrepreneur
Media Highlights

Let's Connect!

Send us a message, and we'll promptly discuss your project with you.

    Your budget
    Share your details:
    +Our goal is:
    +Currently, we use:
    +We want to improve:
    +We need to integrate:
    Your contacts:
    Your journey with Glorium Technologies
    Research
    You’ve done your research and realized we could be the right fit.
    Form submission
    Provide details to help us tailor our approach. Let us know what you’re working on!
    Initial consultation
    We discuss your needs and explain our process.
    Discovery call
    This is a deep technical consultation to discuss all requirements, commitment-free.
    Kick-off
    We sign the contract and help your business grow strategically and achieve long-term success.
    “Excellent experience from both professional expertise and customer experience perspectives.”
    Ingrid Vasiliu-Feltes
    Dr. Ingrid Vasiliu-Feltes
    CEO at Softhread
    “They’re truly exceptional.”
    Joshua
    Joshua Haselkorn
    Co-Founder, Turtle Health
    “Their punctuality and delivery capabilities were exactly as advertised.”
    Yayoi
    Yayoi Sakaki
    CEO, Project Ipsilon B.V.

    FAQ

    How does Dynamics 365 Customer Service help us provide faster service?

    Dynamics 365 Customer Service is a smart customer engagement center from Microsoft that helps businesses unify their support. By bringing all the channels together (like voice, digital messaging, and AI-powered tools), it helps you transform customer experiences. The platform has knowledge articles, AI assistance, and other capabilities that suggest solutions in real-time. Eventually, it reduces the handle times and speeds up resolutions, leading to significantly faster service.

    Can we integrate other communication channels?

    Absolutely. The platform is built for omnichannel support. You can connect the voice channel, email, chat, and your preferred social network conversations into one centralized contact center.

    How do the AI capabilities improve customer interactions?

    Artificial intelligence capabilities (like sentiment analysis and predictive analytics) help your human agents get real-time guidance. Microsoft Copilot can draft responses, summarize cases, boost productivity, and more.

    You can easily deploy an intelligent virtual assistant to handle common inquiries using your knowledge articles. These AI agents free up human agents to focus on complex issues and high-value interactions.

    Is the platform suitable for a growing business with a global customer base?

    Yes. Dynamics 365 Customer Service is a highly scalable platform with essential features and advanced AI capabilities. It can support your business as your customer base expands and you reach a global market. Features like real-time translation can help you break down the language barriers and allow your agents to deliver consistent support and build stronger customer relationships worldwide.

    Where can I see the pricing dynamics for this solution?

    Microsoft Dynamics 365 Customer Service has several pricing plans: Professional, Enterprise, and Premium. Each package has its own benefits, monthly payments, and advanced or basic features.

    • Professional: $50/user per month, paid yearly. This plan is great for teams that need core features and want to get started with basic resources.
    • Enterprise: $105/user per month, paid yearly. This package includes all the features from the professional plan and adds advanced service capabilities for personalization.
    • Premium: $195/user per month, paid yearly. This plan includes the features of previous plans and allows you to integrate contact center and agentic CRM solutions.

    If you’re unsure which plan suits your business the most, we recommend reaching out to our experts.