Virtual Assistant Module for Patient Scheduling

Virtual Assistant Module for Patient Scheduling

client

Client:

DME Provider

Healthcare

Industry:

Healthcare

core technologies

Core technologies:

Generative AI

country

Country:

USA

Client Background

Client Background

Our client is a prominent healthcare provider dedicated to offering high-quality patient care through advanced technological solutions.

Challenge

Challenge

The client faced challenges in managing patient appointments efficiently, dealing with a high volume of support calls, and mitigating the negative impact of no-show appointments. To address these issues, they sought to develop an innovative scheduling module that would enhance patient interaction and improve appointment adherence.

Challenge

Virtual Assistant solution

Solution

Solution

Glorium Technologies partnered with the client to develop a comprehensive virtual assistant module for patient scheduling. The solution incorporated generative and predictive AI to streamline the scheduling process and reduce no-show rates.

Our solution reduced support calls by 55% and negative impact of no-show appointments by 73%.

The virtual assistant module not only improved operational efficiency but also enhanced the overall patient experience by providing:

24/7 availability: Patients can schedule or reschedule appointments at their convenience, without being restricted to call center hours.
Personalized communication: The AI-driven interactions are tailored to individual patient needs, fostering a sense of personalized care and attention.
Ease of use: The intuitive interface simplifies the scheduling process, making it accessible to patients of all ages and technological proficiency levels.

Business Value

Business Value

Operational efficiency

The significant reduction in support calls and no-show appointments improved the overall efficiency of the scheduling process, allowing staff to focus on more critical healthcare tasks.

Flexibility

Cost savings

Decreasing no-show rates and support calls led to considerable cost savings, enhancing the financial performance of the healthcare providers.

Boosting productivity

Patient satisfaction

The enhanced scheduling experience and personalized interactions resulted in higher patient satisfaction and retention rates.

Quick start

Tech Stack:

AI

Python

Python

NLG Tools

NLG Tools

Our clients journeys

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dextro

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itrsoft

pacs

project ipsilon 2

astartemedical

forwardadvantage

sleepcycle

CAE

Thought Technology

ophardt

Teledentistry Solution

cae orion

nikohealth

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