80% Banquet Conversions with
Odoo Restaurant PoS Software

Streamlining Restaurant
client

Client:

Multi-Location Restaurant
food

Industry:

Food & Beverage
core technologies

Core technologies:

Odoo 18 / Odoo.sh
country

Country:

UAE
Client Background

Client Overview

The Operational Demands of a Multi-Location Fusion Restaurant

The client is a Dubai-based restaurant chain with three locations, offering modern fusion cuisine (Middle Eastern, international, and health-conscious dishes). The business serves 200+ customers daily across dine-in, takeout, delivery, and banquet services (weddings, corporate events, etc.). With 60 employees, a centralized kitchen, and a warehouse, the restaurant prioritizes food safety (HACCP compliance) and growth in Dubai’s competitive F&B market.
Challenge

Challenge

The Hidden Issues Behind Booking Errors and Reporting Delays

The restaurant faced operational inefficiencies due to manual processes and disconnected systems:
  • Manual Operations: Paper-based PoS, procurement, and banquet bookings led to delays and errors
  • Inventory Issues: No real-time stock tracking caused stockouts (wasting 10% of perishables)
  • Disconnected Financials: Manual QuickBooks sync resulted in reporting delays and errors
  • Limited Online Presence: No branded online ordering system restricted takeout/delivery revenue
  • Inefficient Banquets: Spreadsheet-based event management risked double bookings
  • Poor Staff Scheduling: Manual shift planning caused over/understaffing during peak hours
Streamlining Restaurant client

Why They Chose Glorium Technologies

Trusted Partner for the Odoo PoS Restaurant Rollout

We’re committed to boosting project performance and supporting growth that lasts. Our experience with restaurant management software, combined with steady delivery, made the partnership the right decision. Glorium Technologies vouched for:
  • Expertise in Odoo ERP for restaurants and hospitality
  • Phased implementation to minimize disruption
  • Custom solutions for banquet management, QuickBooks integration, and staff scheduling
Solution
solution

Solution

Changes Powered by Odoo 18 PoS Software Restaurant Integration

Glorium Technologies introduced Odoo 18 Enterprise on Odoo.sh, configuring a full suite of modules to support daily workflows across sales, inventory, finance, and kitchen management, including:
Modules:
PoS, Inventory, eCommerce, CRM, Appointments, Accounting (with QuickBooks integration), Manufacturing, Planning, Timesheets, Project
Key Features:
  • Branded online ordering portal with online payments (Stripe/PayPal)
  • Banquet hall booking system with CRM follow-ups
  • Kitchen Display System for real-time orders
  • QuickBooks sync for automated invoicing/payments
  • Shift scheduling (Planning) and labor cost tracking (Timesheets)
  • Multi-location inventory with expiry management (HACCP compliance)
Results

How the Restaurant Chain Achieved Higher Sales and Audit-Ready Operations

25% Faster Order Processing During Peak Hours

The restaurant removed bottlenecks by replacing paper tickets with Odoo’s PoS and KDS. Servers input orders via tablets that instantly sync to kitchen screens, slashing errors and wait times during peak hours.

PoS

25% Increase in Direct Online Orders Within 3 Months

A branded Odoo eCommerce portal with combo deals and integrated payments (through Stripe and PayPal) boosted takeout revenue and reduced reliance on third-party apps.

80% Banquet Inquiry Conversion

Our new booking system automatically follows up on banquet inquiries and lets clients reserve online, eliminating double bookings and missed opportunities.

Project

15% Lower Operational Costs

Real-time inventory alerts reduced spoilage, while optimized shift scheduling (Planning module) aligned labor costs with actual demand.

Inventory

Planning

90% Fewer Financial Errors

After syncing QuickBooks with the system, tax calculations, reporting, and invoices are done automatically, saving the finance team 10+ weekly reconciliation hours.

Purchase

12% Higher Repeat Visits

Loyalty programs and personalized offers, thanks to CRM, increased retention, especially for health-conscious regulars.

Full Compliance Achieved

Lot/expiry tracking enforced HACCP standards, while automated VAT rules guaranteed audit-ready financials.

Manufacturing

Scalability for Expansion

Odoo.sh’s cloud hosting and intuitive interfaces (e.g., drag-and-drop banquet scheduling) set the stage for the restaurant’s 2026 fourth location.

Implementation Approach

Structured Odoo Implementation – From Discovery to Go-Live in Four Months

We carefully implemented Odoo across the restaurant’s three locations over four months (Nov 2024 – Mar 2025). We introduced new technology with the phased rollout, thorough testing, and training at every step:

Phase 1: Discovery and planning

  • Intensive workshops with managers from all 3 locations to document pain points
  • Comprehensive audit of existing systems (Square POS, QuickBooks, spreadsheets)
  • Detailed mapping of inventory flows
  • Selection of Odoo.sh cloud hosting and planning for customizations

Phase 2: Configuration and customization (Months 2-3.5)

  • Built branded online ordering with online payments (Stripe/PayPal)
  • Automated inventory tracking & reordering rules
  • Integrated QuickBooks for real-time financial sync
  • Customized POS/KDS for each restaurant’s workflow

Phase 3: Testing and training (0.5 Month)

  • Ran stress tests on orders, bookings & reporting
  • Trained staff on POS, KDS & banquet management
  • Verified UAE VAT compliance & tax automation
  • Fine-tuned based on manager feedback

Phase 4: Go-Live and support (0.5 Month)

  • Rolled out Odoo across all three restaurants, starting with one location for a week
  • 24/7 support hotline for urgent issues
  • Daily check-ins with management during the first month
  • Optimization tweaks based on real-world usage
Business Value

The Odoo 18 Implementation That Rebuilt Operations End to End

  • Operational Efficiency: 25% faster order processing with tablet-based ordering and 15% lower food waste through real-time inventory tracking, meaning happier customers and fresher ingredients
  • Revenue Growth: 25% higher online sales from our direct ordering portal and an 80% banquet conversion rate, thanks to automated booking follow-ups, driving more profitable sales
  • Cost Savings: 15% reduction in labor costs through optimized scheduling and 10+ weekly hours saved on accounting with automated QuickBooks sync – putting resources where they matter most
  • Compliance Assurance: Full HACCP compliance with smart expiry alerts and seamless UAE VAT reporting – eliminating compliance risks and audit stress
  • Future Readiness: Cloud-based scalability for easy expansion and staff adoption in under a month, proving the system works for both the business and its team
Get the Same 25% Efficiency Boost for Your Restaurant
Get Odoo-certified expertise: phased implementation, training, and maintenance for complete system readiness.
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Questions You May Have

Can Odoo’s PoS software for restaurant workflows reduce errors during peak hours?

Handling orders during busy periods can become way less overwhelming for your employees once you adopt the ERP system. Instead of relying on traditional PoS systems or paper tickets, servers enter orders on mobile devices that instantly appear on the kitchen display system. That simple change removes the back-and-forth that causes errors and keeps orders moving so customers aren’t left waiting. Thanks to real-time updates and an easy workflow, the restaurant PoS software helps your team stay on point—even during the busiest rush.

How does the restaurant PoS system software support employee management?

Your teams can benefit from a shared workflow that keeps orders accurate from the moment they’re placed. Servers use a user-friendly restaurant PoS system to send orders directly to the kitchen display system, allowing cooks to stay more organized with real-time updates. And tools like table handling, tip management, and digital receipts make life easier for the front-of-house team. When you add in smooth payment processing and simple inventory tools, your entire team stays coordinated and able to handle peak hours without the usual stress.

How can PoS for restaurant software help enhance customer loyalty?

A modern point of sale enables you to create personalized offers, store preferences, and run rewards programs right from the system. This can save you the hassle and extra manual work. You can make every visit smoother for your regulars with mobile payments, the option to split bills and get digital receipts, and a user-friendly workflow. And when you combine these features with inventory management tools, you gain insights that help you strengthen customer loyalty across your entire business.

What role does restaurant software PoS play in optimizing menu performance?

You can see which dishes truly work for your menu with real-time sales data, food cost visibility, and inventory management tools. Not all menu items are capable of driving profit margins - some take too much time or effort to complete, and others just don’t resonate with your customers across multiple locations. The Odoo PoS solution is a boon for restaurant owners, especially those who deal with complex operations. It comes with advanced features, such as seat management, custom pricing, mobile payments, table management, and integrated reporting. You can adjust your menu based on real insight and build a lineup that your customers keep coming back for.

How does restaurant delivery PoS software improve order accuracy for takeout and delivery?

You don’t need to bounce between multiple delivery apps or use spreadsheets for data manual entry, as every order flows into one cloud-based PoS system. Mismatches and missing items can become far less common. You can update menus across all delivery platforms at once and keep pricing consistent with transparent pricing tools. Tracking orders in real time becomes a no-brainer with easy cloud access. If you run a quick-service restaurant, you can capitalize on smoother handoffs and a better experience for customers who rely on fast delivery.

What should I look for when comparing the best restaurant PoS systems?

When you compare the best PoS systems, home in on how well they support the way you work every day. Are you interested in reliable PoS terminals, smooth payment handling, or integration with receipt printers to keep your front-of-house moving? Or you might be looking for customer engagement features to build repeat business. It is especially important if you run a full-service restaurant where guest experience matters. The right point of sale system should feel practical, intuitive, and flexible enough to grow with your operation.

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