Results
25% Faster Order Processing During Peak Hours
The restaurant removed bottlenecks by replacing paper tickets with Odoo’s PoS and KDS. Servers input orders via tablets that instantly sync to kitchen screens, slashing errors and wait times during peak hours.
25% Increase in Direct Online Orders Within 3 Months
A branded Odoo eCommerce portal with combo deals and integrated payments (through Stripe and PayPal) boosted takeout revenue and reduced reliance on third-party apps.
80% Banquet Inquiry Conversion
Our new booking system automatically follows up on banquet inquiries and lets clients reserve online, eliminating double bookings and missed opportunities.
15% Lower Operational Costs
Real-time inventory alerts reduced spoilage, while optimized shift scheduling (Planning module) aligned labor costs with actual demand.
90% Fewer Financial Errors
After syncing QuickBooks with the system, tax calculations, reporting, and invoices are done automatically, saving the finance team 10+ weekly reconciliation hours.
12% Higher Repeat Visits
Loyalty programs and personalized offers, thanks to CRM, increased retention, especially for health-conscious regulars.
Full Compliance Achieved
Lot/expiry tracking enforced HACCP standards, while automated VAT rules guaranteed audit-ready financials.
Scalability for Expansion
Odoo.sh’s cloud hosting and intuitive interfaces (e.g., drag-and-drop banquet scheduling) set the stage for the restaurant’s 2026 fourth location.
Implementation Approach
We carefully implemented Odoo across the restaurant’s three locations over four months (Nov 2024 – Mar 2025). We introduced new technology with the phased rollout, thorough testing, and training at every step:
Phase 1: Discovery and planning
- Intensive workshops with managers from all 3 locations to document pain points
- Comprehensive audit of existing systems (Square POS, QuickBooks, spreadsheets)
- Detailed mapping of inventory flows
- Selection of Odoo.sh cloud hosting and planning for customizations
Phase 2: Configuration and customization (Months 2-3.5)
- Built branded online ordering with online payments (Stripe/Paypal)
- Automated inventory tracking & reordering rules
- Integrated QuickBooks for real-time financial sync
- Customized POS/KDS for each restaurant’s workflow
Phase 3: Testing and training (0.5 Month)
- Ran stress tests on orders, bookings & reporting
- Trained staff on POS, KDS & banquet management
- Verified UAE VAT compliance & tax automation
- Fine-tuned based on manager feedback
Phase 4: Go-Live and support (0.5 Month)
- Rolled out Odoo across all three restaurants, starting with one location for a week
- 24/7 support hotline for urgent issues
- Daily check-ins with management during the first month
- Optimization tweaks based on real-world usage
Business Value
- Operational Efficiency: 25% faster order processing with tablet-based ordering and 15% lower food waste through real-time inventory tracking, meaning happier customers and fresher ingredients
- Revenue Growth: 25% higher online sales from our direct ordering portal and an 80% banquet conversion rate, thanks to automated booking follow-ups, driving more profitable sales
- Cost Savings: 15% reduction in labor costs through optimized scheduling and 10+ weekly hours saved on accounting with automated QuickBooks sync – putting resources where they matter most
- Compliance Assurance: Full HACCP compliance with smart expiry alerts and seamless UAE VAT reporting – eliminating compliance risks and audit stress
- Future Readiness: Cloud-based scalability for easy expansion and staff adoption in under a month, proving the system works for both the business and its team
