Streamlining Retail Operations
with Odoo 18 Enterprise

Client:

Retail company

Industry:

Retail

Core technologies:

Odoo 18 / Odoo.sh

Country:

UAE

Client Overview

The company is a UAE-based perfume retailer that operates three offline stores in the UAE and the U.S., in addition to a thriving online shop where it sells fragrances. As the business expanded internationally, it struggled with operational inefficiencies, disconnected systems, and compliance risks.

Challenge

The perfume brand faced many challenges when they came to Glorium Technologies.

Inventory management across locations was chaotic, causing ~$10,000/year in stockouts and excess inventory.
Manual syncing between the offline POS and the online store led to overselling and customer dissatisfaction.
The team wasted 15–20 hours weekly on repetitive stock updates and order reconciliation.
Complex VAT and sales tax compliance in the UAE and US required manual efforts, risking ~$2,600/year in penalties.
Disconnected systems prevented meaningful customer engagement through loyalty programs or targeted marketing.
Their legacy software could not support the scale or cross-border demands of their growing business.

Why They Chose Glorium Technologies

The client partnered with Glorium Technologies for our:

Industry expertise in retail and international operations
Phased, agile implementation ensuring quick wins and scalable growth
Proven track record delivering ROI within months

Solution Overview

Glorium Technologies implemented Odoo 18 Enterprise hosted on Odoo.sh, centralizing and automating retail operations with

Modules: Sales, eCommerce, Inventory, POS, Accounting, Purchase, CRM, Marketing Automation, Dashboards
Cloud hosting on Odoo.sh ensuring 99.9% uptime and hassle-free maintenance
Multi-currency support (AED, USD, SAR), payment gateways (Stripe, PayPal, Apple Pay, Google Pay)
Offline POS setup with barcode scanners, NFC payments, and thermal printers
Compliance automation for UAE VAT, ZATCA e-invoicing readiness, and US sales tax

Results

Responsive online store with perfume categories (e.g., Oud, Floral).

Dynamic price lists for UAE/USA.

The shopping cart includes a toggle for AED/USD currency and offers payment options such as Visa, PayPal, and Apple Pay.

Real-time stock availability (e.g., “Only 5 left!” for a premium perfume)

Clean POS screen with a perfume product (e.g., “Oud Royal, 100 ml, AED 250”) scanned via barcode.

Payment options include NFC (card tap) and cash, with UAE VAT (5%) applied.

Receive a preview with a ZATCA e-invoice QR code for UAE compliance.

Real-time stock update (e.g., “Stock: 20 units in Dubai shop”).

Inventory dashboard showing real-time inventory across the UAE (2 shops, warehouse) and the USA (1 shop), tailored for perfumes.

Report showing stock levels for top perfumes (e.g., “Oud Saffron: 50 units Dubai, 20 units USA”).

Real-time stock valuation and automated journal entries

Automatic cost updating using AVCO and FIFO methods

Automated reordering rules for high-demand items: auto-replenishment

The ability to compare offers from different vendors

Multi-currency and automatic currency exchange rate updates

Control of receipt of products and payment of Purchase Order

Activity chains for managers: nothing will be forgotten to do.

Sales module with dynamic pricing

Tailored accounting and financial reports

Automated reconciliation

Marketing campaigns: seasonal promotion

Implementation Approach

The project ran over 20 weeks with close collaboration between Glorium Technologies and the client teams.

Phase 1: MVP rollout (6 weeks)

Setup core modules and integrate POS with online sales
Initial training for store managers and staff

Phase 2: Extended features (8 weeks)

Automate inventory sync, tax compliance, marketing automation
Configure multi-location POS tax rules

Phase 3: Optimization & training (6 weeks)

Role-based training, live dashboards, workflow improvements
Quality checks and feedback loops for continuous improvement

The client dedicated a cross-functional team, including the operations manager, IT lead, and store managers, spending roughly 8–10 hours weekly over the project duration.

Business Value

Unified Sales: Online and POS sales now sync seamlessly, reducing overselling by 95% and saving approximately $5,000/year in refunds and corrections.
Inventory Accuracy: Real-time stock tracking across all locations cuts stockouts and overstocking by 80%, protecting an estimated $10,000/year in lost sales or excess inventory costs.
Customer Experience: A seamless online checkout experience improves conversion rates by 15%, translating to roughly $75,000/year in additional revenue on a $500,000 sales base.
Odoo.sh Hosting Benefits: With 99.9% uptime and maintenance-free cloud hosting, the retailer avoids $10,000/year in IT costs and ensures consistent, reliable sales operations.
Overall Revenue Impact: Combined, these improvements deliver a total financial impact of $102,600–$152,600 per year through a mix of cost savings and new sales growth.
Compliance and Freed-Up Resources: Before Odoo, accountants were spending late nights reconciling UAE VAT and U.S. sales tax manually, trying to avoid costly mistakes. Now that the new system is in place, everything functions seamlessly: tax rules are integrated, invoices are generated accurately, and region-specific compliance is guaranteed automatically. The outcome not only eliminates ~$2,600/year in potential fines but also removes the need for overtime accounting hours—freeing the finance team to focus on strategic tasks instead of firefighting tax issues.

Beyond numbers, the client’s confidence and operational visibility improved dramatically: Managers now monitor sales and inventory across borders from a single dashboard. Customer data flows seamlessly between channels, enabling personalized marketing and loyalty programs that deepen engagement.