Communicating Beyond the 0s and 1s

We can be the human side of the business and more customer-focused. Doing routine but so helpful work is one of the benefits of artificial intelligence.

In this presentation at the Glorium Technologies virtual summit, Catherine Brinkman, a Vice President of Client Experience at Dale Carnegie Training, tells about a new approach to communication with clients and internal employees.

If technologies help us collect data about customers’ behaviors, preferences, and experiences, we will be more efficient in communicating with them.

Topic – Communicating Beyond the 0s and 1s

• Selling the value of new AI/Ml applications to your team
• Fundamentals of communication
• Bridging generations – both boomers through Gen Z with new release and legacy technology
• How AI/ML will help your workforce put a customer focus first again
• Why embracing change is a huge win for the people side of the business.

About speaker

Catherine Brinkman, a 15-year veteran with Dale Carnegie is Vice President of Client Experience for their New York City office. As Dale Carnegie continues its digital transformation Catherine works to champion the initiative across their global network. She is the 2022 recipient of Reworked Collaboration Excellence Award for her work around Dale Carnegie’s new online LMS platform. Catherine also has extensive experience selling RPA software at an enterprise level into the contact center and financial verticals. In January 2021, she was appointed to be on the advisory board for the Lubin School of Business at Pace University. Her focus is how RPA and digital transformation will influence sales cultures.

You can get the full recording of the virtual summit «Boosting SaaS products with new technologies. Big Data. Data Science. Artificial Intelligence. Machine Learning» here.