Upgrading a software for the
tissue scanner with hi-rez scans

Client:

Getplume

Industry:

Healthcare

Core technologies:

AWS / Python...

Country:

USA

Client Background

Getplume is a telemedicine project that provides gender-affirming care from home. It is the largest healthcare provider to the trans and nonbinary community in the US.

The product is represented as a combination of white-label solutions and automated integrations between them to establish comprehensive clinical workflows.

The project is represented by the following white labels:

Healthie – Patient Portal

Elation – EHR platform

Apero – the platform for insurance eligibility checks

Freshdesk – the ticketing system that is used by the Care Team to support patients

Freshchat – the messaging platform integrated into Healthie that allows patients to communicate with the Care Team on the Patient Portal

Challenge

The core challenge faced by GetPlume was supporting diverse white-label solutions and establishing automated workflows among them, ensuring a seamless, efficient, and user-friendly experience for the care team and the patients. This complexity was further compounded by the need for precise billing systems and comprehensive data analytics to drive informed decision-making.

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Solution

The Glorium team is represented by the following roles:

Product Management – responsible for the Billing projects and enabling sound accounting practices through the development of Plume DTC billing system. Also, this team is responsible for the Patient Portal configurations.

QA Team – supports Plume engineering teams by ensuring the quality of developed automations

Data Team – helps Plume with transforming available data into valuable dashboards that consist of important business metrics