Virtual Assistant for Platform
Client Background
Our client is a leading platform that supports parents and homeschoolers. They provide resources, tools, and a community platform to make homeschooling easier and more effective for families. With a growing user base and increasing demands, they needed a way to provide around-the-clock support for their employees.
Challenge
The client needed a solution to help their employees access detailed business information quickly and efficiently. Employees often struggled with finding important contacts, addresses, and links, leading to delays and errors. The client wanted a solution that would provide 24/7 support and significantly reduce the time spent searching for these details.
Solution
Glorium Technologies developed a virtual assistant using an AI-powered chatbot integrated with Slack. This tool was built using Node.js and LangChain.js, leveraging the OpenAI API. The chatbot allows employees to access necessary business information within Slack, making it easier and faster to find what they need. The integration of Slack Bolt and OpenAI API ensures that the chatbot is highly effective in providing quick and accurate responses.
Business Value
Improved overall business efficiencyBy implementing the AI-powered chatbot within Slack, the company saw a significant increase in operational efficiency. Employees now access business information 2-3 times faster, reducing delays and errors.
Reduced operational costsThe reduction in manual errors and the automation of information retrieval processes directly contributed to lower operational costs, making the business more cost-effective.
Increased employee satisfactionThe 24/7 availability of the virtual assistant ensured that employees received timely support whenever needed, leading to improved job satisfaction and a better work environment.
Tech Stack:
AI
Node.js
OpenAI
LangChain.js
Our clients journeys
