Results
30% Faster Transactions with Kiosk-Mode POS + 40% More Online Orders
After implementing Odoo’s kiosk-mode POS system, the client achieved a 30% reduction in transaction times. This dramatic improvement enabled staff to serve customers more efficiently during peak morning and lunch rushes. The easy checkout process also improved the overall customer experience while increasing throughput during their busiest periods.
25% Higher Customer Satisfaction Through Error-Free Custom Orders
The introduction of Odoo’s custom cake configurator eliminated order errors, resulting in a 25% increase in customer satisfaction scores. This precision in order management led to more repeat business and stronger customer loyalty in Portland’s competitive bakery market.
20% Less Ingredient Waste and Zero Stockouts with Smart Inventory
Automated inventory management reduced ingredient waste by 20% through precise expiry tracking and optimized stock rotation. The system’s intelligent reordering feature ensured popular items like coffee beans were always available, eliminating costly stockouts during peak demand.
90% Reduction in Oven Downtime Through Standardized Production
Client achieved remarkable consistency in product quality while cutting oven downtime by 90% through Odoo’s standardized BOMs and preventive maintenance scheduling. This transformation elevated their brand reputation for reliability while maximizing kitchen productivity.
15% Labor Cost Savings from Optimized Workforce Management
The Planning module’s intelligent scheduling capabilities helped the client reduce labor costs by 15% while maintaining excellent service standards. Integrated timesheets provided real-time visibility into labor expenditures, enabling better budget control and resource allocation.
90% Fewer Accounting Errors with Automated Financial Processes
By automating invoicing and tax compliance, the client achieved a 90% reduction in accounting errors while significantly reducing the time spent on financial reconciliation. The system’s precision in sales tax calculations also minimized compliance risks and audit preparation time.
20% Cost Savings on Custom Orders Through Project Budgeting
Odoo’s project budgeting tools helped the client prevent cost overruns by 20% on custom cake orders, a crucial improvement for their high-margin specialty products. The integrated expenses module simultaneously streamlined reimbursement processes for staff purchases.
Weekly Hours Saved Through Unified Operational Data
Centralizing POS, eCommerce, and inventory data eliminated countless hours of manual paperwork each week. This operational unification gave staff more time to focus on customer service and quality rather than administrative tasks.
Future-Ready Scalability with 100% Staff Adoption
Odoo’s cloud-based platform positioned the client for seamless expansion into delivery services and marketing initiatives. The intuitive interface achieved complete staff adoption, ensuring all team members could leverage the new system effectively from day one.
Implementation Approach
The Odoo 18 Enterprise implementation for this client was carefully structured across four months to ensure minimal disruption to their busy holiday operations while delivering measurable results:
Phase 1: Discovery & Planning (Nov 2024)
- Conducted workshops to map all operational pain points and requirements
- Analyzed legacy systems (cash register, Excel, paper recipes) for data migration
- Defined core configurations for POS, online ordering, and production workflows
Phase 2: Configuration (Dec 2024)
- Customized kiosk-mode POS with product visuals and loyalty integration
- Built an online cake configurator and established 20 recipe BOMs
- Set automated reordering rules for 30+ ingredients and migrated all historical data
Phase 3: Testing & Training (Jan 2025)
- Conducted UAT for POS, custom cake workflows, and inventory sync
- Trained staff on all systems via hands-on simulations of peak scenarios
- Validated shift scheduling and production tracking accuracy
Phase 4: Go-Live (Feb 2025)
- Staged rollout starting with POS/inventory, then full system activation
- Provided 2 weeks of on-site support with real-time troubleshooting
- Transitioned to premium support with follow-up training for optimization
Team & Timeline
- Glorium Technologies team: 1 Consultant, 1 Developer, 1 PM + client manager
- 4-month execution (Nov 2024-Feb 2025), avoiding holiday disruptions
- Focused on bakery-specific needs with 100% staff adoption post-launch
Business Value
- Unified Sales & Order Management: The kiosk-mode POS cut transaction times by 30%, eliminating peak-hour queues. Online orders grew 40%, with the cake configurator removing design errors that caused weekly remakes
- Inventory Precision & Waste Reduction: Real-time tracking reduced spoilage by 20% ($8,000/year savings). Auto-replenishment prevented stockouts that previously resulted in losses $300 per incident during rushes
- Production Consistency & Cost Control: Standardized recipes improved batch consistency by 95%. Maintenance alerts slashed oven downtime from 3 hours to 20 minutes weekly. Cake project budgets prevented 20% cost overruns
- Labor Optimization: Automated scheduling reduced labor costs by 15%. Timesheet errors dropped from 5 weekly hours to near zero
- Financial Accuracy & Compliance: Accounting errors fell 90%, avoiding $2,500+ in annual penalties. Bank reconciliation accelerated from 6 hours to 30 minutes weekly
- Operational Visibility: Real-time dashboards now track top sellers, ingredient usage trends, and custom cake profitability, replacing manual spreadsheets
- Future-Ready Infrastructure: The cloud system supports 3X current capacity, upcoming delivery integration, and built-in loyalty program tools
