Telecom Industry Trends in 2022
The telecoms and technology sector advances quickly as it keeps surprising and innovating. Emerging technologies like 5G and artificial intelligence (AI) on the Internet of Things enable technological infrastructure and equipment to become more innovative and connected (IoT).
The use of cloud and edge computing technologies is one example of how IT service provision improvements enable digital transformation within enterprises and the broader economy.
According to Statista, during the forecast period (2022-2028), the telecommunication market will grow by 4.95 %, from USD 1,638.78 Million in 2022 to USD 2,346.69 Billion by 2028.
The telecommunications industry is about to undergo a transformation thanks to the rollout of 5G technology. The fifth generation (5G) wireless technology provides increased speed, capacity, and dependability. It accommodates the rising demand for high-bandwidth applications like gaming and streaming video.
One or more of the potential uses for 5G is: driverless cars, virtual reality, augmented reality, IoT devices and services, remote health monitoring and diagnosis, smart cities, and autonomous drone operations.
How Can Businesses Plan for Growth in the Telecom Industry?
The telecom software development for business is developing at a tremendous rate. Today, you can find both off-the-shelf software solutions and custom—ones aimed at meeting the needs of companies in a particular industry.
Custom software development is a unique solution created for a particular customer’s needs. Off-the-shelf solution is a standard product that is designed for numerous businesses.
Off-the shelf software is excellent for standard products with well-established business processes. It is also suitable for market inspection and for piloting when it is unclear whether the idea will shoot.
Companies with scaling and growth plans for the main business direction «off-the-shelf» are contraindicated, as preserving a place in the market leaders requires constant changes and new services. The standard solution does not allow you to implement changes or enable you to do so with additions. The business priority is flexibility and scalability, and the “box” solutions for these items lose a lot.
Perhaps the main advantage of an off-the-shelf solution is a relatively low price. A huge amount of ready products are on the market for any wallet, taste, and color. Off-the-shelf software is also known for its simplicity; it helps employees quickly understand the essence of software work.
However, there is a risk that the business processes will have to ” break” under the logic of the program. And even when modifying the functionality during the implementation (for which you will most likely have to pay separately), it is not a fact that your business processes will fit into the system’s capabilities.
When is your business suitable for a “ready” software solution?
- The company has simple business processes;
- Among the employees, there is someone familiar with the program;
- Tight budget.
Let’s learn more about the advantages and the disadvantages of an off-the shelf solution.
It takes only 2-3 months to launch.
A quick test of the hypothesis. The ready solution allows you to quickly test the theory and determine how much your business needs the application and what your customers need.
Minimum in-house development
Creating a project on the constructor seems more accessible, but you must consider that your backend should be ready to develop and support a box application.
There is no need for complex implementation and development processes
The functionality set is so minimal that, as a rule, it does not entail significant investments in the work on the backend. And also, this limitation does not allow you to go into long design and debate within the company about the application’s design, structure, and features.
The cost of the package solution with the deployed functionality is from a thousand dollars.
A custom solution is a program designed for a specific company with specific business processes
Developing software is preceded by a long and meticulous process of analytics. The success of business automation largely depends on its result.
But still there are disadvantages of an off-the-shelf solution.
Higher price for development
The development of custom software is a complex and long process. It means that the company will need to allocate more of the budget than to purchase ready software. Cost savings will only negatively affect the quality and efficiency of the software.
Attention to details
Before starting software development for your company, the development team should clearly understand the project, your needs, and your budget. If something is missed, it can affect the effectiveness of the software.
How to make a choice? Before choosing between ready-made or custom telecom development software, it is essential to evaluate the following factors:
- Maturity of business processes.
- Ease of use of the software.
- Allocated budget for program decisions.
- Compliance of software functions with company needs.
- Readiness of your business to adapt to new software.
Advantages of Custom Telecom Software Development
Competitive advantage and uniqueness
It is vital to maintain a balance between meeting the expectations of their customers and the wow effect. The custom telecom software app can become a «digital actor» of the brand, attract new buyers and stand out against the background of competitors.
How not to customize the box solutions; they have the same directory structure and pages, and this template is noticeable to customers. The unique design implies not only the color of buttons and banners but also thoughtful UX, created with users’ needs, down to a particular target audience.
The process should be simple and understandable
Risk minimization—own code and independence from third-party developers. When choosing a custom solution, the code belongs to the customer. When using the box solution—it is only rented. Marketing attracts customers to a platform the company cannot manage and influence its development.
Outsourcing development ensures transparent transfer of code, documentation, and even training of customer’s personnel for development and operation at transfer to the in-house. Only you will see your customers’ actions and commercial information and accumulate experience within the company.
Speed of implementation of custom queries
It would seem that the period of introducing a custom solution is several times longer (up to 7 months—against 2-3 months for boxes). But here, the client wins in the speed of implementing his custom queries, which off-the-shelf solutions will likely never be implemented.
Additional external integration, for example, with technical support, if the off-the-shelf is selected, will be impossible or cost as a custom application development whole. A custom application’s average development/output time is 2-3 weeks. Minor urgent improvements (for example, design changes for a holiday) can be implemented in a few days.
Why to Outsource Telecom Software Development Services?
For a business owner who decides to outsource specific business processes to contractors, it is worth considering that external management usually brings benefits. Domain expertise and deep understanding of your business will positively affect your project future.
Getting results from telecom business processes without managing them
Performing essential functions is transferred to contractors. Therefore, the required corporate result is achieved through external efforts. Attracting competent specialists. Outsourcers are professionals in their field. Consequently, they are able to solve highly specialized tasks.
Saving on labor resources
As specific business processes are transferred to a partner, the company has eliminated the need to maintain its own employees to manage them.
Reducing staff results in a reduction in the total wage bill. Such a benefit, in turn, reduces the cost of social funds and tax payments.
Increased substantive efficiency
Getting rid of non-core functions means concentrating on the main direction and increasing its effectiveness.
Maintaining the legal status of the company
If the employees are not hired but replaced by contractors, the firm meets the requirements of the small enterprise, even if it has many people actually working there.
No personnel office costs
The outsourcer selects the staff to perform the tasks entrusted to him. Therefore, the client can be sure that professionals handle business processes.
Lack of formal labor relations with professionals
Although accountants, lawyers, and other employees serve the contracting company, they officially work for the contractor. Elimination of disputes and disagreements with the staff. If the specialist is dissatisfied with something, he can only complain to his employer. The client pays the agency for services and is not engaged in personnel management.
Avoidance of additional issues with government services
In-house staff checks do not affect the company: employees are formalized in another organization.
Contractual form of relationship. A partnership between the telecom company and the outsourcer is formalized by contract. It spells out all the duties and responsibilities of the parties, as well as essential nuances of cooperation.
Payment for the result
A full-time employee at a rate sits «from call to call» while doing the minimum work. An out staffer receives a fee only for a specific result required by the company.
Tips to Hire Outsource Company for Telecom Software Development Services
About 64% of companies worldwide outsource software development, which is expected to increase after the pandemic. More and more outsourcing companies appear on the market. They offer almost the same range of services and on their websites write about the same things. All of them are «leading,» «experienced,» «recognized,» and promise «unprecedented benefit.» So how to choose professionals?
Before making a final call, it would be good to check the company’s website and familiarize yourself with its process and the number of case studies. The portfolio is usually a good reflection of the company’s experience and project skills. If you struggle to find this information, it may mean that the company or its customers did not like the completed projects or there were not too many of them. In these cases, keep looking.
The question remains – where to look for the right one? Here Clutch comes to your aid. This site is the perfect place for you to find the best software developers. At the same time, it allows software companies to present previous work and achievements. Clutch is much more than just a business card or a way to create a positive image in the market.
The world-renowned platform allows developers to be evaluated and their views exchanged. Verified links guarantee trust and proof of skills for companies interested in cooperation. It’s hard to find the best way to choose the perfect company.
In addition, read the company’s feedback – on its website, discussion forums, and social networks. Check whether previous clients are satisfied with the process’s efficiency and the final results. Doing this will give you a better idea of what you can expect.
You decided to entrust the project to an outsourcing company? What else is essential?
Software development skills: Ask for a sample code and pass it to the person who will help you evaluate its quality.
Project Management Methodology – find out what model the software (Scrum, Agile, Kanban, or other) works in and whether the work style will be adapted to the needs of your project.
Approach to customer service – ask about the preferred method of communication, which can be e-mail, videoconference ( Hangout), text messaging (Slack, Discord), or project management tools (JIRA, etc.).
Cultural and linguistic differences – outsourcing services abroad can lead to difficulties that may affect the project. The most common are communication problems and time zone differences. Fortunately, staff from Poland have a good education in English and European time zones, and in most cases they can fit, as there are some coincidences with the time zones of the US and Asia.
Transparency of the terms of cooperation – make sure that the cost and time required to complete the project are specified in detail and accurately determine the scope of work.
Sounds good, but how to make sure you choose the most suitable partner among thousands of companies? We prepared for you a check-list to hire the best outsource partner.
Determine the scope of work
Before contacting potential performers, write a clear technical assignment with a workload. Decide what you will give telecom software developers to outsource and what work you can do independently.
It is your responsibility to set the goal of the work, to find out exactly what your company needs and what solution will be the best to achieve the desired results. You can start by answering a few questions: What is your specific need? What is your potential solution? The answers to these questions lead to:
- Identifying the problem you are solving.
- Preparing a road map of its solution.
- Defining the scope of work.
It is important to understand that software outsourcing is not a gadget ready for use but an approach for specific purposes. Of course, no one knows your company goals better than you. So expect that an outsider would be able to see into it instantly only by learning about your business.
You can not just share with the outsource company vague requirements, such as «create a mobile application that will please our customers» or «implement a new feature in the web application» and wait for the results by folding your hands. You’ll have to be more specific about what you want.
Clearly state your budget
The cost of services is one of the most underestimated factors that can damage the relationship with the IT provider and put the whole project at risk. If you expect the highest quality telecom software development services from an outsourcing partner, you should also understand that such services will cost more than off-the-shelf solutions. Before contacting an outsourcing partner, you need to find out and finally determine how much money you want to invest in your project and retell your budget to potential partners.
Take the reputation in the market into account
No business can afford to compromise on the quality of outsourcing. It is even more critical to immediately cut out those who break deadlines or are rude to work. Consequently, check the reputation of the partner before concluding the contract. There is no single base for outsourcing companies. But as you know, recommendations are the best way to choose a partner.
The same applies to the selection of an outsourcer. Having formulated a technical assignment and decided on a budget, ask your friends, partners, and acquaintances on LinkedIn if they can recommend you, someone. As a result, you will have a list of several checked companies. You can learn their history and reputation online. Feedback on the collaboration is posted on platforms such as Clutch and GoodFirms.
Experience – the essential criterion for selection
Addressing potential outsourcing partners, shortening the list of applicants, evaluating them on the following criteria:
- Skills of telecom software developers
- Technical knowledge
- The presence of similar cases in the portfolio
Remember that technical experience is crucial to the success of the contract for the rental of software. Do not choose a company whose stack is limited to a couple of technologies, even if in these few technologies, they are the best. Practice shows: the more experience the company has in different software technologies, the better your project’s quality will be.
After making a final list of companies that meet your requirements and look solid, contact them personally. At this stage, it is crucial to take your time. In addition to meeting managers and agreeing on terms, ask for additional information. Ask to see the company officials during the video call.
Talk to key people on Skype or Zoom. Ask about experience and how long they have been with the company. That way, you can see if you can expect staff turnover. See examples of their code if you have a technical partner you trust. Find out how quickly they can respond to urgent tasks and include the relevant terms in the contract.
Reasons to Choose Glorium
The Glorium team will perform the complex telecom software development services for the business at a high professional level.
The Glorium services include:
- Finding reliable and competent telecom software developers.
- Managing the development process.
- Testing and software deployment.
- Introducing and adapting software in the customer’s company.
Our expertise in software development and the ability to connect specialists with a variety of competencies allows you to implement tasks of any complexity and to carry out work in the minimum time with apparent compliance with the technical task received from the customer.