Outsourcing Mistakes: Execution (Feedback)

This video is about the issues caused by not properly providing feedback. Transparency and trust are the foundation of a healthy relationship with an outsourcing provider.

The most important rule for giving feedback is to make feedback as constructive and objective as possible. Forget about emotions and focus on facts.

Mistake #1. Providing spontaneous feedback:

• Often loaded with emotions.
• “Venting” instead of constructive feedback.

Way out: Wait 24 hours to deliver objective feedback.

Mistake #2. Clients not seeking feedback for themselves:

• Focused solely on providing feedback.
• Responsibility on both sides.

Way out: What could YOU do better (as a client)?

Mistake #3. Waiting too long to provide feedback:

• The problem gets out of control.
• Client becomes reactive.

Way out: Create a consistent feedback schedule.

Follow these guidelines, and you will be able to improve the efficiency of the project you are working on with your outsourcing provider.