Healthcare IT News has conducted their 3d satisfaction survey among the EHR users. The target audience of the survey is hospital leaders, IT professionals and clinicians. Job titles are as follows: CIO, IT director, clinician engineer, application analyst, facility risk manager, telehealth coordinator, etc.
The highest EHR adoption rates belong to office-based and neurologists.
Overall, users are surprisingly satisfied. Being fairly happy, the respondents disperse the common belief that physicians often dislike EHR features they work with. Answering the question about overall satisfaction, 42 percent of survey participants chose 8 or 9 out of 10. More than 5 percent were “Most Satisfied”. 8.5 percent were not satisfied.
The EHR target audience was most satisfied with an interface and visual appeal (half of the respondents rated this with 8 and above), security features (60 percent were pleased with this) and the customer support responsiveness (more than 33 percent scored it with 9 or 10).
Users also mentioned “a one-patient, one-record comprehensive view across all venues” in their healthcare system as a very convenient feature.
Points to improve on
And now let’s talk about the most interesting part — where to improve. Interoperability with other clinician systems and medical devices should be refined. EHR should also support accommodation of the new features. EHR systems should be more flexible outside the vendor’s modules. Easy data sharing would be a great bonus, too.
Comments about UX and UI gave interesting insights about design solutions. It is hard for medical staff to browse the EHR with their inexpensive 22-inch monitors. Other concerns were about “too busy” interfaces that make it hard to choose the feature needed. The UI should be more customizable with the ability to add and remove certain features to the dashboard. Usability is also an issue because of plenty of mouse clicks required to launch certain features.
Another interesting wish from a user was to have voice AI feature that would help a clinician through the whole user journey, like Siri.
Respondents didn’t speculate much about the security. They expect their vendors and service providers to worry about data security. The vendors, in their turn, should be extremely serious about security. Hackers breached 2.2.million patient records of 21st Century Oncology (Florida) in March.
Newrick Products produces health plan member IDs. They also had a breach due to the unauthorized access to the server. This put ePHI of 3.3 million healthcare insurance customers at risk. So, security risks are pretty serious, as healthcare institutions have paid from to $5.55 million when charged with violation of healthcare IT standards.