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Off-site Information Technology support – How to ensure the best results

I.T. assistance

With today’s high speed internet technology, voice over IP communication and the integration of server, web and mobile applications, there has never been a better time to make use of inexpensive off-site IT support. This support can take the form of remote monitoring, installation of new modules for a CRM or ERP, trouble-shooting, help desk services and even complete development projects.


The real trick to making off-site IT support both effective as well as cost-effective is having the right system in place. A system that guarantees a smooth running process as well as 100% transparency for you and your team.


Let’s go over a few tips to help you in your next off-site IT support project – tips that we’ve developed here at Glorium Technologies and have proven in the field over and over with our clients:


A dedicated manager


Any organization that provides off-site IT support and/or development services should assign you a dedicated project manager. This is someone who will both act as a personal and even physically present liaison when necessary as well as the person who makes sure everything goes off without a hitch.


Do you have a choice of off-site locations?


Although this may not always be an option, it’s preferable that you get to choose where your off-site support is coming from. In our case, we use U.S., Belarus and Ukrainian offices so that we can offer our clients a variety of options and pricing structures. No matter what, though, your off-site IT support provider should offer these services without the annoying communications issues that often come with outsourcing to non-native speakers.


Get the best talent


One of the biggest advantages to off-site IT support is that you should get access to the industry’s best talent. Instead of having to hire highly skilled and very expensive professionals in house, the off-site option gives you these assets at a fraction of the cost while providing you with 100% of the benefit – or it should.


100% 24/7 access


This should be obvious – yet it’s still worth mentioning. At every stage of the game, from consultation to development to implementation and everything in between, you should have total access. There should always be a communications pipeline open and your off-site IT support provider should welcome your input at all times.


With just these four parameters, you should be able to take full advantage of the highly-effective and cost-feasible benefits that off-site IT support delivers. The further you can stretch your IT budget, the more competitive, effective and profitable you’ll be in today’s marketplace.

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